We collect Personal Information in various ways, including :
Through our Website
When you visit our website, you will be given a “cookie” and it assigns each computer with ID number. Therefore, the personal information is automatically collected to us through the use of “cookies”, which are small text files we use to recognize each users and facilitate unique users’ access of our websites, as well as tracking each user’s preferences. This allows us to gather data and information to continuously improve our product and services resulting for better experience for customers.
By accessing our website, you agree that we can place cookies in your device. If you do not wish us to collect information using cookies, you can just change the setting of your browser that can either allow or deny the cookie feature. Please be advised, however, that you may be restricted from using some of our services or features provided on our website.
Through Information Requests and E-mail Subscription
When requesting about any inquiry for further information, you will need to fill out a form that includes all your contact information. It should be noted that all information gathered is secure.
You may also wish to submit your e-mail address to join our subscription mailing list in order to receive more information regarding Risata Bali Resort & Spa units, as well as our news, special events, offers and promotions. Please be advised that Risata Bali Resort & Spa and its units does not and will never sell or rent our databases to outside parties.
During Making Reservations
To make a reservation for our hotels or villas, you will need to share personal information, including name, address, contact details, credit card details as well as the preferred method of payment process. Those personal information that we collected during your reservation will be communicated directly to Risata Bali Resort & Spa.
When you make direct booking through our Risata Bali Resort & Spa website or Central Reservation Officer, you will be given a confirmation letter regarding on your stay reservation. Please note that all of the information we received during the process is secured. Important information such as credit card numbers is our responsibility to protect. Rest assured, important information such as credit card numbers is kept confidential.
During the stay at Risata Bali Resort & Spa units.
When staying in one of Risata Bali Resort & Spa’s properties, we also record your transactions in order to create your personalized guest profile / we keep record of your transactions to create……., and assist us in our financial reporting system. We may also collect personal information as required by local laws such as passport number and the date and place of issue. Other information that are related to your stays would also be gathered, including any special requests, service issues, etc. Additionally, we may retain the document that are collected before, during and after your stay at Risata Bali Resort & Spa units. Those documents include, but not limited to letters, comment cards, e-mails and other form of communications.
Disclosure or Sharing of Personal Information
Risata Bali Resort & Spa and its business units may share your personal information with and only among our hotel properties, trusted partners, affiliates and non-affiliates, whether in Bali, other cities in Indonesia or abroad. Your Personal Information may be shared to assist some services we provide as a local brand.
- Reservation purposes. The Personal Information is shared with either our Central Reservation Officer and applicable hotel reservations in order to ensure that we meet your reservation requests. Those include your preferences, details of your stay, rooms or accommodation type.
- To Our Complimentary Service Providers. We may disclose your Personal Information to both our managed service providers and third party providers who offer services such as spas and restaurants, karaoke pods, payment processing, IT provision, customer service, email follow-ups, auditing, data analysis, and other services.
- Travel Related Services. We may disclose your Personal Information with our selected trustworthy third-parties whom we have agreements that give them authority to offer Risata Bali Resort & Spa products and services for you.
Furthermore, please note that only necessary and relevant information will be shared, related with the cross-marketing purposes, identity verification, purchase or credit transaction processes, special service requests provisions, compliance with government-related matters, national emergency, security concerns and other situations in which Risata Bali Resort & Spa deems necessary to disclose relevant informations.
Storing of Personal Information
All of the Personal Information that we have collected will be stored for a reasonable period of time which is applicable by law. Please be advised that the information may be stored indefinitely by Risata Bali Resort & Spa Group as long as there is a business relation or purpose. However, we may dispose your personal information if you have not done transaction with us in a number of years.