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Frequently Asked Questions :

Do we provide an Airport Transfer? and how much?
Yes we do provide the airport transfer. The additional charge is :
Toyota Innova (Max 4 person) : IDR 120,000/car/way for pick-up, IDR 100,000/car/way for drop to airport.
Toyota Hiace (Max. 12 person) : IDR 250,000/car/way for pick-up, IDR 200,000/car/way for drop to airport.
Free airport transfer might provided for free depends on the inclussion of your booking (Repeater guest, book promotions in our website which include airport transfer as the benefits).

Is possible to have heck-out? and how much?
The request for late check-out will be subject to the room availability. If it is available, Late check-out until 6PM, 50% charge from the room rates will be applied. Late check-out over 6PM, 100% charge of the room rates will be charged.
Free late check-out might provided for free depends on the inclussion
of your booking (Repeater guest, book promotions in our website which include late check-out as the benefits).

What is the best price for Superior Room, Deluxe Room and Junior Suite?
CLICK HERE to find the answer. For other room category, please submit your inquiry through the above message box.

Do we have a money exchange service to Indonesian Rupiah?
Yes we do have exchange money service to Indonesian Rupiah, it is available at our reception.

Do you have an issue in regards of your booking?
Please submit your inquiry through the above message box by mentioning your name, the booking ID, check-in date, check-out Date.

Are you our timeshare members and need assistance for your entitlement?
Please submit your inquiry through the above message box.